Shipping policy

We are committed to providing reliable and secure delivery of your order. Please review our shipping policy below.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Delivery Timeframes

Estimated delivery time is:

8–11 business days

Please note that delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our control.

Delivery Method

To ensure the safe delivery of your order, we utilize secure door-to-door courier services.

A tracking number will be provided where available once your order has been dispatched.

Delivery Delays

While we make every effort to ensure timely delivery, ClearEar is not responsible for delays caused by:

  • Courier service disruptions
  • Adverse weather conditions
  • Public holidays
  • Customs inspections or clearance procedures
  • Incorrect shipping information provided by the customer
  • Events beyond our reasonable control, including force majeure events

Delivery dates provided are estimates only and should not be relied upon as guaranteed delivery dates.

ClearEar shall not be liable for any losses, damages, costs, or expenses arising from shipping delays.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

ClearEar will not be responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect or incomplete address information provided by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the courier, responsibility for the package passes to the customer.

ClearEar is not liable for lost, stolen, or misplaced packages after successful delivery has been confirmed by the courier.

If you believe your package has been lost in transit, please contact us and we will assist in opening an investigation with the courier service.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the damaged item and packaging.

We will review the claim and determine an appropriate resolution in accordance with our Returns & Refunds Policy.